arenaplusnet Terms & Conditions

1. Acceptance of Terms

By accessing, registering for, or using any service provided by arenaplusnet (hereinafter referred to as "the Platform," "we," "us," or "our"), you (hereinafter referred to as "the User," "you," or "your") acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety, together with the arenaplusnet Privacy Policy and any additional rules, guidelines, or policies published on the Platform from time to time.

If you do not agree to these Terms and Conditions, you must immediately cease using the arenaplusnet platform and close your account if one has been created. Continued use of the Platform following any amendment to these Terms constitutes your acceptance of the revised Terms.

These Terms and Conditions apply to all users of arenaplusnet, including visitors, registered members, and any other persons who access or use the Platform in any capacity.

2. Eligibility

To register and use arenaplusnet, you must satisfy all of the following eligibility requirements:

• You must be at least 21 years of age, as required by PAGCOR regulations governing online gaming in the Philippines.
• You must be a resident of or physically located in a jurisdiction where online gaming is lawful and permitted.
• You must not be a current employee, contractor, director, officer, or agent of arenaplusnet, nor an immediate family member of any such person.
• You must not have been previously excluded or banned from the arenaplusnet platform or any affiliated gaming service.
• You must have the legal capacity to enter into a binding contract under Philippine law.

arenaplusnet reserves the right to request documentary proof of eligibility at any time. Failure to provide satisfactory documentation within a reasonable period may result in account suspension or closure. Providing false information regarding your eligibility constitutes a material breach of these Terms and Conditions.

3. Account Registration

To access the full range of arenaplusnet services, you must complete the registration process and create a verified account. The following conditions apply to account registration:

• Accurate Information: You must provide accurate, complete, and current information during registration, including your full legal name, date of birth, Philippine mobile number, and any other information requested by arenaplusnet.
• One Account Per Person: Each individual is permitted to hold only one arenaplusnet account. The creation of multiple accounts by a single individual is strictly prohibited and will result in the suspension of all associated accounts.
• Identity Verification (KYC): arenaplusnet is required to verify the identity of all registered users. You may be required to submit a government-issued Philippine identification document (such as a PhilSys ID, passport, driver's license, or SSS/GSIS card) and proof of address. Accounts that fail to complete KYC verification within the required timeframe may have their withdrawal privileges suspended.
• Account Ownership: Your arenaplusnet account is personal to you and may not be transferred, sold, or assigned to any other person under any circumstances.

4. Account Security

You are solely responsible for maintaining the confidentiality of your arenaplusnet login credentials, including your username and password. You agree to:

• Choose a strong, unique password for your arenaplusnet account and not reuse passwords from other services.
• Never share your login credentials with any other person, including family members.
• Log out of your arenaplusnet account after each session, particularly when using shared or public devices.
• Notify arenaplusnet customer support immediately if you suspect unauthorized access to your account.

arenaplusnet will not be liable for any loss or damage arising from your failure to maintain the security of your account credentials. Any activity conducted through your arenaplusnet account will be deemed to have been authorized by you unless you have notified us of a security breach in accordance with the procedure above.

5. Deposits and Withdrawals

arenaplusnet supports deposits and withdrawals through the following Philippine payment channels: GCash, PayMaya, BPI, BDO, and Metrobank. The following terms apply to all financial transactions on the Platform:

• Own Funds Only: You may only deposit funds from payment accounts registered in your own name. arenaplusnet does not accept third-party deposits.
• Minimum Transactions: Minimum deposit and withdrawal amounts are as published on the arenaplusnet platform and may be updated from time to time.
• Withdrawal Processing: Withdrawal requests from verified accounts are typically processed within 15 minutes for GCash and within the same business day for bank transfers. Processing times may vary during periods of high demand or for accounts requiring additional verification.
• Currency: All transactions on arenaplusnet are conducted in Philippine Peso (PHP / ₱).
• Anti-Money Laundering: arenaplusnet complies with applicable Philippine anti-money laundering laws. We reserve the right to request documentation supporting the source of funds deposited into your account. Suspicious transactions will be reported to the appropriate Philippine authorities as required by law.

6. Bonuses and Promotions

arenaplusnet offers various bonuses and promotional offers to registered users. All bonuses are subject to the following general terms, in addition to any specific terms published alongside each individual promotion:

• Bonuses are subject to wagering requirements that must be fulfilled before any bonus-derived winnings may be withdrawn. Specific wagering multipliers are stated in each promotion's terms.
• arenaplusnet reserves the right to modify, suspend, or withdraw any bonus or promotion at any time without prior notice.
• Bonuses may only be claimed once per eligible user, household, IP address, or payment method unless otherwise stated.
• arenaplusnet reserves the right to void bonuses and any associated winnings if it determines that a user has attempted to abuse the bonus system, including through the use of multiple accounts or coordinated betting strategies designed to exploit promotional terms.
• Bonuses have an expiry period as stated in the relevant promotion. Unclaimed or unused bonuses will be forfeited upon expiry.

7. Game Rules and Fair Play

All games available on arenaplusnet are governed by individual game rules published within each game interface. The following general principles apply across all arenaplusnet games:

• All game outcomes are determined by certified random number generators (RNGs) that have been independently tested and audited for fairness.
• Live dealer game outcomes are determined in real time by physical game equipment operated by trained dealers and are not subject to manipulation by arenaplusnet or any third party.
• In the event of a technical malfunction during a game round, arenaplusnet reserves the right to void the affected round and return any wagers placed. arenaplusnet will not be liable for any losses arising from technical malfunctions beyond our reasonable control.
• arenaplusnet's decision on all game-related disputes is final and binding.

8. Prohibited Conduct

The following conduct is strictly prohibited on the arenaplusnet platform. Engaging in any prohibited conduct may result in immediate account suspension, forfeiture of balances, and referral to the appropriate Philippine authorities:

• Registering more than one arenaplusnet account.
• Providing false, misleading, or fraudulent information during registration or at any other time.
• Using automated software, bots, scripts, or any other artificial means to interact with the Platform.
• Engaging in collusion, match-fixing, or any form of cheating in connection with any game or sporting event available on arenaplusnet.
• Attempting to exploit software bugs, errors, or vulnerabilities in the Platform.
• Using the Platform for any unlawful purpose, including money laundering or fraud.
• Allowing any person under the age of 21 to access or use your arenaplusnet account.
• Harassing, threatening, or abusing arenaplusnet staff or other users.

9. Intellectual Property

All content on the arenaplusnet platform, including but not limited to text, graphics, logos, game software, audio, video, and user interface elements, is the property of arenaplusnet or its licensors and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for personal, non-commercial entertainment purposes only. You may not reproduce, distribute, modify, create derivative works from, or commercially exploit any content from the arenaplusnet platform without our prior written consent.

10. Limitation of Liability

To the maximum extent permitted by applicable Philippine law, arenaplusnet shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Platform, including but not limited to loss of profits, loss of data, or loss of goodwill. arenaplusnet's total aggregate liability to you for any claim arising from these Terms shall not exceed the total amount deposited by you into your arenaplusnet account in the thirty (30) days preceding the event giving rise to the claim.

arenaplusnet does not warrant that the Platform will be uninterrupted, error-free, or free from viruses or other harmful components. You access and use the Platform at your own risk.

11. Responsible Gaming

arenaplusnet is committed to promoting responsible gaming among all users. We recognize that gambling can become problematic for some individuals and we take our duty of care seriously. The following responsible gaming tools are available to all arenaplusnet account holders:

• Deposit Limits: Set daily, weekly, or monthly deposit caps from your account settings.
• Session Time Reminders: Configure alerts to notify you when you have been playing for a specified period.
• Cooling-Off Period: Request a temporary suspension of your account for a period of your choosing.
• Self-Exclusion: Request permanent exclusion from the arenaplusnet platform by contacting our customer support team.

arenaplusnet reserves the right to impose responsible gaming restrictions on any account where we have reasonable grounds to believe that a user may be experiencing gambling-related harm. For further information, please visit our Responsible Gaming page.

arenaplusnet strictly enforces the 21+ age requirement. If you are aware of a minor attempting to access the Platform, please contact our support team immediately.

12. Account Suspension and Closure

arenaplusnet reserves the right to suspend, restrict, or permanently close any user account at our sole discretion, including in the following circumstances:

• Breach of any provision of these Terms and Conditions.
• Failure to complete identity verification within the required timeframe.
• Suspected fraudulent, abusive, or illegal activity.
• Receipt of a self-exclusion request from the account holder.
• Regulatory requirement or instruction from a competent Philippine authority.

Upon closure of an account for reasons other than breach of these Terms, any verified balance remaining in the account will be returned to the account holder via the original payment method used for deposit, subject to completion of any applicable verification requirements.

13. Amendments to These Terms

arenaplusnet reserves the right to amend these Terms and Conditions at any time. We will notify registered users of material changes by posting a notice on the Platform or by sending a notification to your registered mobile number. Your continued use of the arenaplusnet platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to the amended Terms, you must cease using the Platform and close your account.

14. Governing Law and Dispute Resolution

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines. Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or invalidity thereof, shall be subject to the exclusive jurisdiction of the competent courts of the Philippines.

Before initiating any formal legal proceedings, you agree to first attempt to resolve any dispute with arenaplusnet informally by contacting our customer support team. arenaplusnet will make reasonable efforts to resolve disputes amicably within a reasonable timeframe.

15. Contact Information

If you have any questions, concerns, or complaints regarding these Terms and Conditions or the arenaplusnet platform, please contact our customer support team:

• Email: support@arenaplusnet.org
• Support Hours: 24 hours a day, 7 days a week
• Language: English and Filipino

Our support team aims to respond to all enquiries within 24 hours. For urgent account-related matters, we recommend using the live chat feature available on the arenaplusnet platform for the fastest response.

These Terms and Conditions were last updated in May 2026. By continuing to use arenaplusnet, you confirm that you have read, understood, and agreed to be bound by these Terms in their entirety.