arenaplusnet Privacy Policy

1. About This Privacy Policy

This Privacy Policy applies to all personal information collected, processed, stored, and used by arenaplusnet (hereinafter referred to as "arenaplusnet," "we," "us," or "our") in connection with the operation of the arenaplusnet online gaming platform accessible at arenaplusnet.org and any associated mobile applications or services (collectively, the "Platform").

This Policy is issued in compliance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations, as well as the guidelines issued by the National Privacy Commission (NPC). By registering for or using the arenaplusnet Platform, you consent to the collection and use of your personal information as described in this Privacy Policy.

If you do not agree with the terms of this Privacy Policy, you must not register for or use the arenaplusnet Platform. This Policy should be read together with the arenaplusnet Terms & Conditions.

2. Personal Data We Collect

arenaplusnet collects the following categories of personal information from users of the Platform:

Category	Examples	Purpose
Identity Data	Full name, date of birth, gender, government ID number	Account registration, KYC verification, age verification
Contact Data	Mobile number, email address, home address	Account communication, support, notifications
Financial Data	GCash number, bank account details, transaction history	Processing deposits and withdrawals, AML compliance
Technical Data	IP address, device type, browser, operating system	Security, fraud prevention, platform optimization
Usage Data	Games played, session duration, betting history	Responsible gaming monitoring, personalization
Communications Data	Support chat logs, email correspondence	Customer service, dispute resolution, quality assurance

arenaplusnet does not intentionally collect sensitive personal information beyond what is strictly necessary for identity verification and regulatory compliance. Where sensitive information is collected (such as government ID details), it is handled with the highest level of security and access controls.

3. How We Collect Your Data

arenaplusnet collects personal information through the following means:

• Direct Submission: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting customer support, or participating in promotions.
• Automated Collection: Technical and usage data collected automatically when you access and use the arenaplusnet Platform, including through cookies, log files, and similar technologies.
• Third-Party Sources: Identity verification data from accredited KYC service providers; fraud and AML screening data from compliance partners; payment transaction data from GCash, PayMaya, BPI, BDO, Metrobank, and other payment processors.
• Publicly Available Sources: In limited circumstances, arenaplusnet may supplement your profile with information from publicly available Philippine government databases for identity verification purposes.

4. How We Use Your Personal Data

arenaplusnet uses the personal information we collect for the following purposes:

• To create, verify, and manage your arenaplusnet account.
• To process deposits, withdrawals, and other financial transactions on the Platform.
• To verify your identity and age in compliance with PAGCOR regulations and the Data Privacy Act of 2012.
• To detect, investigate, and prevent fraud, money laundering, and other illegal activities.
• To monitor your gaming activity for responsible gaming purposes and to identify signs of problem gambling behavior.
• To communicate with you regarding your account, transactions, promotions, and Platform updates.
• To provide customer support and resolve disputes.
• To improve the arenaplusnet Platform, including game offerings, user interface, and overall user experience.
• To comply with applicable Philippine laws, regulations, and regulatory requirements, including reporting obligations to PAGCOR and the Anti-Money Laundering Council (AMLC).
• To enforce the arenaplusnet Terms & Conditions and other applicable policies.

5. Legal Basis for Processing

arenaplusnet processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Consent: Where you have given your explicit consent to the processing of your personal data for a specific purpose, such as receiving promotional communications from arenaplusnet.
• Contractual Necessity: Where processing is necessary for the performance of the contract between you and arenaplusnet, including account management and transaction processing.
• Legal Obligation: Where processing is required to comply with a legal obligation applicable to arenaplusnet, including KYC, AML, and regulatory reporting requirements.
• Legitimate Interests: Where processing is necessary for the legitimate interests of arenaplusnet, such as fraud prevention, platform security, and responsible gaming monitoring, provided that such interests are not overridden by your rights and interests.

6. Sharing Your Personal Data

arenaplusnet does not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, for the purpose of processing your financial transactions.
• KYC and Compliance Providers: Accredited identity verification and AML screening service providers engaged by arenaplusnet to fulfil our regulatory obligations.
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine government authorities, where required by law or regulatory instruction.
• Technology Service Providers: Cloud hosting, cybersecurity, and platform infrastructure providers engaged by arenaplusnet under strict data processing agreements that prohibit unauthorized use of your data.
• Legal and Professional Advisers: Lawyers, auditors, and other professional advisers engaged by arenaplusnet in connection with legal proceedings, regulatory investigations, or compliance reviews.

All third parties with whom arenaplusnet shares personal data are required to maintain appropriate technical and organizational security measures and to process your data only in accordance with our instructions and applicable Philippine law.

7. Cookies and Tracking Technologies

arenaplusnet uses cookies and similar tracking technologies on the Platform for the following purposes:

• Essential Cookies: Required for the Platform to function correctly, including session management, login authentication, and security features. These cookies cannot be disabled without affecting Platform functionality.
• Performance Cookies: Used to collect anonymized data about how users interact with the arenaplusnet Platform, enabling us to identify and fix technical issues and improve overall performance.
• Functional Cookies: Used to remember your preferences, such as language settings and display options, to provide a more personalized experience on the Platform.

arenaplusnet does not use third-party advertising cookies or cross-site behavioral tracking technologies. You may manage cookie preferences through your browser settings; however, disabling essential cookies may impair your ability to use the arenaplusnet Platform.

8. Data Retention

arenaplusnet retains your personal data for the following periods:

• Active Account Data: Retained for the duration of your registered arenaplusnet account and for a period of five (5) years following account closure, in compliance with Philippine AML and gaming regulatory requirements.
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, as required by the Anti-Money Laundering Act of 2001 (as amended) and PAGCOR regulations.
• KYC Documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant transaction, whichever is later.
• Support Communications: Retained for a period of two (2) years from the date of the last communication, unless a longer retention period is required for dispute resolution or legal proceedings.
• Technical and Usage Data: Retained in anonymized or aggregated form for up to two (2) years for platform analytics and improvement purposes.

Upon expiry of the applicable retention period, arenaplusnet will securely delete or anonymize your personal data in accordance with our data disposal procedures.

9. Data Security

arenaplusnet implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• Transport Layer Security (TLS/SSL) encryption for all data transmitted between your device and the arenaplusnet Platform.
• Encryption of sensitive data at rest, including financial information and government ID details.
• Role-based access controls limiting access to personal data to authorized arenaplusnet personnel on a strict need-to-know basis.
• Regular security audits, vulnerability assessments, and penetration testing of the arenaplusnet Platform infrastructure.
• Multi-factor authentication requirements for administrative access to systems containing personal data.
• Incident response procedures for the detection, containment, and notification of personal data breaches in accordance with NPC requirements.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, arenaplusnet will notify the National Privacy Commission and affected users in accordance with the requirements of the Data Privacy Act of 2012 and NPC Circular No. 16-03.

10. Your Data Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by arenaplusnet:

• Right to Be Informed: The right to be informed of how your personal data is being collected and processed by arenaplusnet, as set out in this Privacy Policy.
• Right of Access: The right to request a copy of the personal data that arenaplusnet holds about you.
• Right to Rectification: The right to request correction of any inaccurate or incomplete personal data held by arenaplusnet.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to arenaplusnet's legal retention obligations.
• Right to Object: The right to object to the processing of your personal data on grounds relating to your particular situation, where processing is based on legitimate interests.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission if you believe that arenaplusnet has violated your data privacy rights.

To exercise any of the above rights, please contact the arenaplusnet Data Privacy Officer at the contact details provided in Section 14 of this Policy. arenaplusnet will respond to all verified data subject requests within fifteen (15) business days of receipt.

11. Children's Privacy

arenaplusnet is strictly an adult gaming platform. We do not knowingly collect personal data from individuals under the age of 21. In compliance with PAGCOR regulations, all users must be at least 21 years of age to register and use the arenaplusnet Platform. Age verification is a mandatory step in the registration process.

If arenaplusnet becomes aware that personal data has been collected from a person under the age of 21 without verifiable parental or guardian consent, we will take immediate steps to delete such data and close the associated account. If you believe that a minor has registered on the arenaplusnet Platform, please contact our support team immediately so that we can investigate and take appropriate action.

12. Third-Party Links

The arenaplusnet Platform may contain references to third-party services, such as payment processors and identity verification providers. These third-party services operate under their own privacy policies, which are independent of this arenaplusnet Privacy Policy. arenaplusnet is not responsible for the privacy practices or content of any third-party service. We encourage you to review the privacy policies of any third-party service you interact with in connection with your use of the arenaplusnet Platform.

13. Changes to This Privacy Policy

arenaplusnet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or regulatory requirements. When we make material changes to this Policy, we will notify registered users by posting a prominent notice on the arenaplusnet Platform or by sending a notification to your registered mobile number or email address.

The updated Privacy Policy will take effect on the date indicated at the top of the document. Your continued use of the arenaplusnet Platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not agree to the amended Policy, you must cease using the Platform and close your account.

14. Contact Our Data Privacy Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by arenaplusnet, please contact our designated Data Privacy Officer:

• Email: privacy@arenaplusnet.org
• Support Email: support@arenaplusnet.org
• Support Hours: 24 hours a day, 7 days a week
• Response Time: Within 15 business days for data subject requests

You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe that arenaplusnet has not handled your personal data in accordance with the Data Privacy Act of 2012. Information on how to file a complaint with the NPC is available on the NPC's official website.

This Privacy Policy was last updated in May 2026. By continuing to use arenaplusnet, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein.